At Tapsmart, we take pride in our products and strive to ensure every customer is satisfied. Due to the digital and specialized nature of our products, most purchases are non-refundable and non-exchangeable.
1. No Returns, No Exchanges
- Once a purchase is completed, it cannot be canceled, returned, or exchanged, except under the conditions listed below.
- This policy helps us maintain competitive pricing, reduce waste, and keep our products accessible to more customers.
2. Exceptions
We will accept returns or exchanges only if:
- The product you received is defective or damaged
- There was an error on our part in fulfilling your order
In these cases, we will:
- Replace the defective product
- Correct the order error promptly
- Ensure your satisfaction to the best of our ability
3. Important Note for Returns/Claims
To ensure a smooth process in case of defective or incorrect products:
- Please record a short video of your package when it arrives, before unboxing.
- This helps us verify the condition of the product and speeds up any replacement or issue resolution.
4. How to Request a Return/Exchange
If your order meets the above exception criteria:
- Contact our customer support team at info@tapsmart.shop within 7 days of receiving your order
- Provide your order details, issue description, and video evidence
- Our team will guide you through the replacement process
5. Cancellation of Orders
- Orders for digital products, NFC cards, or custom designs cannot be canceled once processing begins
- Physical products may be canceled only before shipping, and confirmation must be received via our support team
6. Customer Support
For any questions or concerns regarding your purchase, please contact us at info@tapsmart.shop. We are committed to assisting you with any issues promptly.
Since 2021 | National Award Winner 2023 | Trusted by 10,000+ Users